Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your product, provided it meets the following conditions:
1) Returns will only be accepted with a valid Return Merchandise Authorization Number (RMA #). Please email us at customerservice@oasisscientific.com, or call 864-469-0919 to receive a RMA#. Products cannot be returned without a RMA number.
2) All defective items can be exchanged for the same model as the defective item or refunded for the cost of the item. Never opened items can be refunded fully. At our discretion, all opened non-defective returns will be assessed up to 20% restocking fee within 30 days of delivery. We do not accept any returns by products that are damaged by customers.
3) Returns must be made within 30 days of receipt. To be accepted, product must be in the original packaging including all accessories, instructions, and warranty cards. Any damage or defects to the products MUST be reported within 48 hours of the delivery date.
4) For your protection, items must be returned shipping prepaid, insured for the full value, and safely wrapped to prevent shipping damage. The original receipt or a copy of it should also be included in your return package.
5) Upon receipt of the return, we will issue the refund. The original and returns S&H charges will not be refunded or reimbursed. If a replacement order is sent, it will be shipped without shipping or handling charges to the customer.
6) Returns will not be accepted after 30 days of delivery, regardless of reason.
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, email us at customerservice@oasisscientific.com, you may also reach us at 864-469-0919.
1) Returns will only be accepted with a valid Return Merchandise Authorization Number (RMA #). Please email us at customerservice@oasisscientific.com, or call 864-469-0919 to receive a RMA#. Products cannot be returned without a RMA number.
2) All defective items can be exchanged for the same model as the defective item or refunded for the cost of the item. Never opened items can be refunded fully. At our discretion, all opened non-defective returns will be assessed up to 20% restocking fee within 30 days of delivery. We do not accept any returns by products that are damaged by customers.
3) Returns must be made within 30 days of receipt. To be accepted, product must be in the original packaging including all accessories, instructions, and warranty cards. Any damage or defects to the products MUST be reported within 48 hours of the delivery date.
4) For your protection, items must be returned shipping prepaid, insured for the full value, and safely wrapped to prevent shipping damage. The original receipt or a copy of it should also be included in your return package.
5) Upon receipt of the return, we will issue the refund. The original and returns S&H charges will not be refunded or reimbursed. If a replacement order is sent, it will be shipped without shipping or handling charges to the customer.
6) Returns will not be accepted after 30 days of delivery, regardless of reason.
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, email us at customerservice@oasisscientific.com, you may also reach us at 864-469-0919.