​PRODUCT REPAIR REQUEST & WARRANTY CLAIM FORM

​Complete form below to submit for product repair or warranty claim. 

1. Once this form is received by Oasis Scientific Inc. please allow two business days for a response.
2. After the form has been reviewed and the subject part requires more investigation by Oasis, a Return Authorization Number (RMA) will be issued.
3. Customers are responsible for any shipping charges required to deliver the subject parts to Oasis.
4. If a replacement PO is created to replace these parts during the interim of the RMA process, please reference this replacement PO number in the “Description of Failure Field” and credit can be applied to this order upon an approved warranty.

*The Product Repair Request Form is required to issue RMA number and start the process. 
**Receipt or order number from Oasis is required. Your request will be delayed or denied if no receipt and we can not find your order information. 

Oasis Scientific Inc. warrants that each new unit manufactured by Oasis and Vividia Technologies to be free from factory defects in material and workmanship in normal use and service for a period of one year (except the articulating bending and the camera heads, in which case the warranty period shall be 6 months) from the date of shipment to the original retail owner from our distributors, resellers or Oasis Scientific.

Oasis Scientific Inc. will, at its option, repair or replace, at the Oasis Scientific facility or at a point designated by Oasis Scientific, any part which shall appear to the satisfaction of Oasis Scientific inspection to have been factory defective in material or workmanship.

Warranty Exclusions:

• Defects and damage to products resulting from wear, tear, misuse, negligence, improper storage, transit, non-performance of scheduled operator and equipment maintenance items, battery leakage, or use of non-approved accessories, consumable, or supplies, software programs, and consumables, including but not limited to batters.
• The borescope damages due to working environment such as water, moisture, heat, oil, coldness, dust, chemicals. 
• The borescope damages due to improper use, such as physical breaking, wear and tear, dropping, and exposure to extreme conditions. 
• Borescopes, inspection cameras, microscopes exhibit physical damages, corrosions due to exposure environments. 
• Consumable parts, such as plastic skids, batteries and accessories.

Repair Cost Estimate includes the following parts:

• Components or replacement parts needed and cost
• Labor involved
• Shipping and handling cost

Before you ship the product to us:

• Make sure the product is clean and free from sticky or stinky substances or any harzous materials
• All accessories, like charger, user manual, skids should be included in the package